Joy Bowen

COMPASSIONATE COMMUNICATION
Compassionate communication involves the skills of listening, empathy and immediacy. Each skill is able
to be taught, understood and practiced. These skills are essential to every workplace, especially those
that deal with emotional stress, acuity, and trauma on a daily basis (health staff) .... where every word
matters. Most people are fearful in that space. Do you want your team to be the very best for those they
care for?
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For those who need to learn to communicate "bad news" to families or friends of patients/clients; 'Allwayspresence" teaches critical and practiced knowledge of the key elements of connection and communication that will ensure the most compassionate delivery possible and awareness of what might happen next.
It is in that empathetic, authentic connection, compassionately communicated, where the fears and
concerns of your clients/patients/ staff are heard, validated and addressed. Compassionate
communication is where relationship and trust is built and cohesion and synergy is made, ensuring staff
and client/patient/ family communication and appreciation.
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Let me show you how those same skills benefit all members of your team and enhance their dealings with your customers ensuring they promote trusting professional relationships.
A place where each voice is heard and valued.
People return to spaces when they feel in respected, cared for and in relationship.
I can create an educational program for your team so they learn how to communicate compassionately. Where they can inspire, motivate and encourage creativity, productivity and ensure authentic workplace interactions are healthy and client focused .Every person shall have a voice, this is compassionate communication.
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The following skills may be a part of the program: self care, boundaries, grief and loss, compassionate communication, articulated empathy, de-escalating anger, mindfulness, meditation.
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If you want a healthy, boundary strong and uncomplicated workplace where everyone is willingly working with the same vision, passion and motivation, and you are very time poor - let me help you to foster and build that dream into a reality by providing an educational experience that ensures long-lasting outcomes!
All programs are tailor made in consultation with you and your staff, evidence based and evaluated, with follow up, supervision and staff retreats/ events if required.